MODULES
The scientific methods behind successful customer training
2H
Learn about four key techniques in teaching
Practice by implementing to your company’s training programs
The art and science of building effective training materials
Learn how to apply scientific techniques in designing onboarding or customer training course
Practice by applying these techniques into your company’s training materials
Motivation in motion: crafting an engaging learning environment
Familiarize with skills to motivate trainees and keep them engaged throughout the training course
Practice in group through role playing scenarios and quizz
Clear, confident, and professional: communication skills for support teams
View customers’ needs through their perspective and develop communication skills that truly connect
Present like a pro: captivate every audience
Master essential skills for public speaking & online presentations
Practice by presenting your company’s materials
Master prioritization, focus and productivity at work
Take the Support Style Profiler Test and adapt your work style accordingly to maximise productivity
Practice by using scientific methods to prioritize tasks, eliminate distractions and work better
Critical thinking for effective trouble shooting
Familiarize with methods for independent and logical thinking
Practice through series of real world scenarios
