Clear, Confident, and Professional: Communication Skills for Support Teams
What You’ll Learn:
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Develop your emotional intelligence to communicate with empathy and build trust.
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Understand the impact of cultural dimensions (inspired by Erin Meyer’s framework) on communication styles, disagreement, and feedback.
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Master the power of non-verbal cues and active listening to ensure your message lands the right way.
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Learn how to handle customer complaints like a pro.
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Clarify roles, expectations, and tailor your message to different audiences for better results.
Hands-On Activities:
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Quickfire reflections to reveal how your brain instinctively shapes communication.
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Map your own and others’ communication styles to uncover cultural or personality gaps.
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Analyse real roles and expectations to understand hidden friction points and adapt your message.
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Play the original “I want to speak to your manager” card game to test your skills in handling tough complaints on the spot.
Skills You’ll Build
Best For