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Clear, Confident, and Professional: Communication Skills for Support Teams

clear-confident-and-professional-communication-skills-for-support-teams

What You’ll Learn:

  • Master the art of clear, professional, and effective communication

  • Craft emails that get your message across quickly and clearly.

  • Learn how to handle difficult customer conversations with confidence.

Hands-On Activities:

  • Practice writing and refining real customer emails for better clarity and impact.

  • Role-play tricky phone calls to build confidence in live conversations.

  • Discuss real-life communication challenges and explore best practices.

Skills You’ll Build

Communication
Email
Telephone

Best For

All members of the Customer Support Team
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