Frequently Asked Questions
Our workshops are the first of their kind in the biotechnology industry, designed specifically for Customer Support professionals like Field Application Scientists, Technical Support Specialists, and Field Service Engineers. Unlike generic training programs, our workshops tackle real-world challenges faced in biotech support roles, ensuring skills that are directly applicable and effective.
Each module lasts 2 hours. We recommend selecting 2-3 modules per training day for an optimal learning experience.
Every module includes:
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Theory-based learning backed by scientific methods
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Interactive practical exercises
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Quizzes (in some cases) for reinforcement
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Our workshops are in-person only to maximize engagement and hands-on learning. We believe face-to-face training is the best way to stimulate interest and improve skills.
No, sharing materials is not required. We typically use publicly available resources such as product brochures, training slide decks, and protocols. If you prefer not to share, we provide pre-designed exercises suitable for a general audience.
Pricing is based on the number of attendees and modules selected. Additional travel costs will apply, as we conduct workshops at your preferred location.
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Contact us, and we’ll respond within 24 hours to schedule a free 1-hour consultation.
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To confirm the training date, a deposit is required, covering estimated travel costs and one-third of the workshop fee.
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Once all team members complete the pre-training survey, we’ll propose tailored modules and finalize details.
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The remaining balance is invoiced after the workshop.
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We understand schedules change and strive to be flexible. However, rescheduling must be within six months of the original date, and any travel-related change fees will be passed on to you.
This survey assesses your team’s confidence in teaching, communication, prioritization, and problem-solving, as well as their satisfaction with company resources. It serves two key purposes:
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Identifies growth areas to tailor the right modules.
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Boosts engagement, as trainees benefit more when involved in shaping their training.
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It measures the impact of the workshop by reassessing satisfaction and confidence levels in key skills. Results allow for a direct comparison with pre-training scores.
Waiting one month allows trainees to apply their new skills in real scenarios, ensuring a more accurate assessment of workshop impact.
Yes. Surveys are completed individually, and only group results are shared with management and team members
In compliance with GDPR regulations, survey results and company materials are kept for two years unless an earlier deletion request is made.
We offer:
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Hourly consultations for personalized coaching and advice on specific issues.
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Project-based support, including onboarding program redesign and customer training improvements.
Contact us with your specific needs for a customized approach.
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Better Support offers practical workshops that help customer support professionals prioritize tasks, manage their time more effectively, and focus on high-impact work. We also use personality-based strategies inspired by the MBTI® Test to help each team member find a workflow that suits them best.
By improving team skills in training delivery, communication, and troubleshooting, your customers become more self-reliant, reducing repeat questions and unnecessary back-and-forth. This saves time for your support team and improves customer satisfaction.
Yes! We offer tailored training and consulting to help you build or improve your onboarding programs. This ensures new team members get up to speed faster and more confidently, saving time and reducing early-stage errors.
Our workshops cover practical and soft skills like presenting complex topics, designing training materials, managing time, communicating by phone and email, troubleshooting, and more, all tailored for biotech professionals.
Yes. Every workshop is grounded in proven techniques like retrieval practice, spaced learning, feedback-driven learning, and more, so your team not only learns, but retains and applies their new skills.