ABOUT US
Industry first workshops dedicated to Customer Support team professionals
Our workshops utilises scientifically proven methods to enhance communication, teaching, and problem-solving skills, using real-world exercises tailored to your company’s products.
The result? Stronger customer relationships, faster product adoption, and increased satisfaction.
Better training means better support—and better support drives better sales.
WHY CHOOSE US
Level up your support team skills with proven results
Learn from Biotech experts who have walked in your shoes
Expert trainer you can trust
With 20+ years of lab experience, including roles as a Field Application Scientist and Customer Success Trainer in three leading biotech companies, our trainer has delivered high-impact training to 200+ customers across Australia, Asia, Europe, & America, driving real results worldwide.
Tailored learning programs
We start by identifying your team’s needs through a survey to propose the right training modules. Next, we study your company’s products and materials, integrating them into hands-on exercises for a truly personalized learning experience.
Measurable outcomes
Workshop Impact are tracked with Key Satisfaction & Performance Metrics measured through pre-training and 1-month post-training surveys, giving your team clear insights into strengths & growth areas.
MODULES
Explore the outstanding training programs
WORKSHOP
Post workshop consulting services
1-on-1 Development
Personalised coaching for individual growth
Build confidence in training, presenting, and communication
Consulting on Course & Material Design
Improve your existingon boarding or training programs
Get expert feedback and practical improvement tips
Training Course & Material Creation
We create clear, on-brand training content for you
Save time and turn complex topics into engaging materials
TESTIMONIALS
What end customers think about our supporting methods
The training session was exceptional! Lam´s interactive approach, filled with thought-provoking questions, kept everyone engaged and energized throughout. His ability to make the material both fun and accessible helped us quickly grasp and master the techniques. The entire team felt motivated and confident, thanks to the trainer's expert guidance and supportive teaching style. It was a truly enriching experience that exceeded all expectations!
Dr. Julia Flunkert
Medicover Cover Genetics, Berlin, Germany
We had the pleasure to work with Lam in his role as lead-FAS of Bionano for optical genome mapping. As early adaptors of this technology we relied on the great skills of Lam at many occasions, all based on his strong scientific background in human genetics. I was particularly impressed by Lam’s very thorough analytical skills and comprehensive feedback in troubleshooting; and his strong skills as a trainer. All of this paired by his extremely positive personality and very good communication and presentation skills.
Taken together, I am very grateful that we had so many occasions to interact with Lam - it was a true pleasure to work with him. I am sure anyone who will work with Lam in the future will benefit as much as we did.
Prof. Alexander Hoischen
Radboud University Medical Center, Nijmegen, The Netherlands
Lam Nguyen has accompanied us in the implementation of a cytogenetics technique in a very professional way. Patient, serious and precise, he applied himself to explain each step of the protocol, thus guaranteeing the completion of the technique. Invested he was always available when we had questions or difficulties. We have enjoyed working with him and would be happy to collaborate on other projects in the future.
Dr N. Abermil & Dr F. Hsoumi
Hematology lab., Saint-Antoine Hospital, Paris, France
We had the pleasure of attending a training session led by Lam, and it was truly outstanding. Lam has a rare talent for making complex topics easy to understand, blending deep expertise with a clear, engaging teaching style. Not only is he incredibly knowledgeable, but his sense of humor and positive energy made the entire experience both enjoyable and memorable. The training was incredibly valuable for our team, and we left feeling inspired and confident in applying what we learned.
Dr. I. Alexandrova, Dr. A. Alexandrova & Mr. V. Chabaniuk
Empirica Healthcare, Kiev, Ukraine
We had a very positive experience during the visit of the Lam Son to our lab. He played a key role in troubleshooting the equipment and training us on the use of the technology. It was a truly valuable interactive experience that significantly helped us move forward. He was highly knowledgeable and answered all our questions with great attention and patience. Working with someone so expert and detail-oriented was both reassuring and inspiring. This support made a real difference for our outcome and we could reach to our goals. Thanks Lam Son
Dr. Faezeh Vasheghani
Scientist, CHU Nantes, France