top of page

Enhance Critical Thinking for Better Troubleshooting

enhance-critical-thinking-for-better-troubleshooting

What You’ll Learn:

  • Strengthen your critical thinking skills using the Paul-Elder framework to tackle complex biotech challenges.

  • Spot hidden biases, ask better questions, and analyze technical issues with clear, logical reasoning.

  • Understand common barriers like cognitive shortcuts, emotional influences, and groupthink and learn how to overcome them.

Hands-On Activities:

  • Work through real troubleshooting case studies to practice spotting biases and flawed assumptions.

  • Break down your own work scenarios step by step, applying the Elements of Reasoning and Intellectual Standards.

  • Design logical workflows you can use daily whether diagnosing lab results, collaborating with colleagues, or advising customers.

Skills You’ll Build

Critical thinking
Problem-solving

Best For

All members of the Customer Support Team
bottom of page